How to order – AURUM.AUDIO
AURUM.AUDIO
HOW TO ORDER

Ordering Custom In-Ear Monitors is easy

Choose & Order
Start by going to one of the Custom In-Ear Monitor product pages
and select the ``order now`` button.
Choose your perfect Custom In-Ear Monitors and place your order.
You will receive a confirmation email with a link to track your order.
Download our Ear Impressions Guides
You’ll use the three documents from this PDF in the remaining three steps.
Get Your Ear Impressions
Custom In-Ear Monitors require ear impressions.
Find an Audiologist near you and schedule an appointment to get ear impressions done for custom in-ear monitors.
Take the Audiologist Impression Guide to your appointment to ensure your ear impressions are taken to our standards.
Please note, the cost of your ear impressions must be paid directly to the Audiologist and cannot be billed to AURUM.AUDIO.
Email Us Photos
Email us photos of your new ear impressions following images on
the Customer Impressions Guide.
Taking clear photos from the angles outlined in the document is critical for our technicians to properly evaluate your impression.
Email your photos to impressions@aurum.audio
You will receive a response in 2–3 business days
Ship Your Ear Impressions
Once your ear impressions are approved, you're ready to ship your
ear impressions.
Complete and include the Impressions Packing Slip.
This is critical for us to accurately and quickly matching your ear impressions to your online order from step one.
Please note, we highly recommend using a shipping method that provides a tracking number (e.g., FedEx, UPS, DHL).
Customers, both domestic and international, are responsible for all courier fees, import taxes, and/or customs charges where applicable.
AURUM.AUDIO does not take responsibility for lost or stolen shipments before receipt has been confirmed by an official AURUM.AUDIO representative.
Please ship your ear impressions and Impressions Packing Slip to:
AURUM.AUDIO GmbH & Co. KG | ATTN: IMPRESSIONS
Oedenberger Str. 65
90491, Nuernberg
Germany
Allow up to one business day for processing after your ear impressions arrive at the AURUM.AUDIO lab.
Once processed, you will receive a confirmation receipt of your ear impressions.